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Refund and Returns Policy

Exchange Policy

At CrocFit Menswear, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with the product’s size, color, or if it has a defect, you can exchange it within 15 days of delivery, subject to the following conditions:

  1. Unused Condition: The item must be unused and in its original condition.
  2. Tags Intact: All original tags should remain attached.
  3. Valid Reasons: The item must be faulty or incorrect in size or color.
  4. Return Period: The item must be received by CrocFit Menswear within 15 days of delivery.
  5. Customer Responsibility: Shipping costs for exchanges will be covered by the customer.
  6. One-time Exchange: Products can only be exchanged once after purchase.
  7. Discounted Items: Articles sold on discount cannot be exchanged or returned.
  8. International Orders: Unfortunately, due to shipping and tax constraints, we do not offer exchanges for customers outside GTA, Ontario and Canada.
  9. Processing Time: Exchanges may take up to 14 business days to process, plus an additional 7 days for delivery by the courier service.
  10. Color Issue: Please note that products may appear different under various lighting conditions. We do not address concerns related to minor shade variations. However, if the color received is completely different from what was ordered (e.g., blue instead of red), a refund will be processed.
  11. Size Issue: If you have ordered the wrong size, we cannot issue a refund, but we can exchange it for your preferred size. Please note that the exchange will only be processed once you have shipped the original item back to us. The cost of returning the item will be your responsibility.


Please note: The above points apply only to customers residing in North America.

Refund Policy

If the product you receive is genuinely faulty or defective, please notify our Online Support team within 48 hours of delivery. We will review your complaint and guide you through the next steps.

For any inquiries or complaints, feel free to contact us at contact@crocfitmenswear.com.

Please note: The above points apply only to customers residing in North America.

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